Senior Director of Shared Services
As Senior Director of Shared Services, Todd oversees shared specialty pharmacy operational and patient- care program activities across Shields’ growing national network of health system partners. In that role, Todd is responsible for identifying and executing cost reduction activities while maintaining the highest levels of patient care. One of his primary responsibilities is to oversee Shields’ Patient Service Center and ensure this critical organization is providing best-in-class patient service. Todd is also responsible for overseeing, consulting, and providing leadership on other shared operational activities, such as Revenue Cycle Management, that provide indirect, yet vital patient-care services to Shields’ regional hospital partners.
Todd brings 20 years of operational, process improvement, specialty pharmacy, and health care experience to Shields. Prior to Shields, Todd led the BriovaRx Patient Care Center, which was comprised of more than 700 care coordinators who processed more than 300,000 specialty pharmacy orders per month, located across 9 national service locations and 1 global center. Todd has also had significant leadership experience related to Pharmacy Benefit Management (PBM) operations, call center operations, centralized service operations, mail order pharmacy, global operations, and strategic process improvement initiatives.
Todd graduated from Miami University Business School (Ohio). He is also a certified Six-Sigma Process Improvement Master Black Belt. Todd recently completed the Executive Education Program hosted by Stanford University Business School.