CARE CORNER BLOG

At Shields, we believe every patient deserves special treatment. To us, providing special treatment means providing patients with better outcomes. Here we share the stories, insights and inspiration that motivate us to focus on what matters most, making patients feel special.

CARE CORNER BLOG

At Shields, we believe every patient deserves special treatment. To us, providing special treatment means providing patients with better outcomes. Here we share the stories, insights and inspiration that motivate us to focus on what matters most, making patients feel special.

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Making a Difference on a Patients Life and Outlook

Making a Difference on a Patients Life and Outlook 1024 576 Shields Health Solutions

This week’s “Care Corner” story was provided to us by our Director of Support Operations, Angela Killay. As Director of Support Operations, Angela leads our Patient support team in providing the utmost patient care to our patients. Last week, Angela…

The Best Birthday Present

The Best Birthday Present 1024 576 Shields Health Solutions

From a Specialty Pharmacy Liaison – Recently, I’ve been working with a patient diagnosed with Rheumatoid Arthritis to help get her back on her medication. Due to the high cost, she had stopped taking her medication when she ran out…

Establishing Trust With Compassion and Kindness

Establishing Trust With Compassion and Kindness 1024 576 Shields Health Solutions

From a Clinical Pharmacist -In March 2020, we had a new patient transferred to our UConn Health specialty Pharmacy who was suffering from Psoriatic arthritis and being treated with Humira. Shortly after her transfer to our pharmacy, her medication treatment…

Meet HOSP: The Health System Owned Specialty Pharmacy Alliance

Meet HOSP: The Health System Owned Specialty Pharmacy Alliance 1024 576 Shields Health Solutions

Much like us at Shields Health Solutions, the fully integrated specialty pharmacies market is growing rapidly. It became clear that there needed to be a trade organization committed to advocating for better patient care and outcomes associated with this developing…

Bonding Over Shared Backgrounds

Bonding Over Shared Backgrounds 1024 576 Shields Health Solutions

From a Clinical Pharmacist – I called a patient for her first cycle of an eight-week course treatment for her Hep C. She had several complaints around side effects, including headaches and insomnia. We reviewed mitigation strategies, and she appreciated…

Happy Patient, Happy Life

Happy Patient, Happy Life 1024 576 Shields Health Solutions

This week’s “Care Corner” story was provided to us by our Director of Support Operations, Angela Killay. As Director of Support Operations, Angela leads our Patient support team in providing the utmost patient care to our patients. Last week, Angela…

One Point of Contact

One Point of Contact 1024 576 Shields Health Solutions

From a Patient Outreach Coordinator -After calling on a patient with no response for a couple of months, he finally answered the phone after receiving my voicemail. During our call, I checked-in on how the patient was doing with his…

On The Patient’s Side, Always

On The Patient’s Side, Always 1024 576 Shields Health Solutions

At Shields, we have many different teams and employees that focus on providing support to our patients and potential patients. One of those is our Patient Outreach Coordinators, whose role is to connect with our partner health-systems eligible specialty pharmacy…

Support Beyond The Pharmacy

Support Beyond The Pharmacy 1024 576 Shields Health Solutions

From a Specialty Pharmacy Liaison– The other day I received a call from one of my breast cancer patients to thank me for connecting her to the Resource Navigator, and online resource database, here at my hospital. She had called…