Patient-Centered Clinical Care Team
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At Shields, improving lives and elevating performance are at the heart of everything we do. That’s why more health system leaders trust Shields to help elevate and scale clinical, operational and financial performance. Not just within specialty pharmacy, but throughout the entire health system.
Patient-Centered Clinical Care Team
Powered by People
At Shields, improving lives and elevating performance are at the heart of everything we do. That’s why more health system leaders trust Shields to help elevate and scale clinical, operational and financial performance. Not just within specialty pharmacy, but throughout the entire health system.
CARE AT OUR CORE | OUR CLINICAL CARE TEAM
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CARE AT OUR CORE | OUR CLINICAL CARE TEAM
Our clinical teams seamlessly coordinate drug therapy-related issues and concerns between the patient, prescriber, and pharmacist. Through these engagements, interventions, and coordinated care, patients can remain on appropriate therapy, resulting in improved patient outcomes and reduced healthcare costs.
CLINICAL PHARMACISTS
Our clinical pharmacist team is comprised of industry leading board certified medication experts with advanced clinical experience working as a member of interdisciplinary care teams with full EHR access. This allows pharmacists to drive value and quality through high-level patient engagement while providing ongoing comprehensive drug therapy education personalized to each patient’s care goals and optimizing adherence to achieve the full benefits of treatment. We seamlessly coordinate drug therapy-related issues and concerns between the patient, prescriber, and pharmacist. Through these engagements, interventions, and coordinated care, patients can remain on appropriate therapy, resulting in improved patient outcomes and reduced healthcare costs.
PHARMACY LIAISONS
The single point of contact for a specialty pharmacy patient, liaisons assess needs and provide support with every refill, coordinate drug delivery, address any new insurance and/or copay challenges, and monitor for adherence. When issues arise, they work across the care continuum with other clinical and pharmacy staff, including the clinical pharmacist, the prescriber and the clinic staff, to ensure that concerns are resolved quickly.
PATIENT SUPPORT CENTER
Known as the PSC, the Patient Support Center is a centralized resource focused on securing lower copays, getting patients on therapy faster and keeping patients on therapy throughout treatment. These Patient Support Advocates remove administrative burden from your clinical team and provide trusted support to patients regarding prior authorizations, test claims, financial aid and much more.
COORDINATED, INTEGRATED CARE LEADS TO BETTER OUTCOMES
Our dedicated clinical care team of pharmacists, liaisons and PSC advocates work across the care continuum to improve therapy management. Our holistic, ongoing relationships with patients–anchored by open communication–leads to improved patient satisfaction and superior outcomes.
KISHEN PATEL
Clinical Pharmacist
“My favorite part about my job is building strong relationships with my patients and creating an extra layer of support. Building the trust and having patients tell me they are genuinely grateful for everything I do because it has taken a burden off them is the exact reason why I work so hard for them day in and day out. Some of our patients are going through difficult times in their lives and one thing I will always guarantee is that I will be their supporter and advocate.”
Teddy Lamarre
National Integration Pharmacy Liaison
“What I love about working as a pharmacy liaison is the gratitude and achievement in changing a patient’s mood from restlessness to contentment. They once lost hope of not being able to afford their medication to getting them secured financial assistance to have a $0 copay to continue treatment.”
Carolkim Huynh
Regional Clinical Pharmacist
“The best part about my job is having the ability to impact my patients’ lives everyday by getting to know each one individually and not only helping them manage their chronic conditions, but also ensuring their quality of life is maximized through mental, physical, and community support.”
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