POWERED BY PEOPLE

At Shields, improving lives and elevating performance are at the heart of everything we do. That’s why more health system leaders trust Shields to help elevate and scale clinical, operational and financial performance. Not just within specialty pharmacy, but throughout the entire health system.

POWERED BY PEOPLE

At Shields, improving lives and elevating performance are at the heart of everything we do. That’s why more health system leaders trust Shields to help elevate and scale clinical, operational and financial performance. Not just within specialty pharmacy, but throughout the entire health system.

CARE AT OUR CORE | OUR CLINICAL CARE TEAM

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Clinical Patient

CLINICAL PHARMACISTS

Our clinical pharmacist team is comprised of industry leading board certified medication experts with advanced clinical experience working as a member of interdisciplinary care teams with full EHR access. This allows pharmacists to drive value and quality through high-level patient engagement while providing ongoing comprehensive drug therapy education personalized to each patient’s care goals and optimizing adherence to achieve the full benefits of treatment. Drug therapy-related issues and concerns are seamlessly coordinated between the patient, prescriber, and pharmacist. Through these engagements, interventions, and coordinated care, patients can remain on appropriate therapy, resulting in improved patient outcomes and reduced healthcare costs.

PHARMACY LIAISONS

The single point of contact for a specialty pharmacy patient, liaisons assess needs and provide support with every refill, coordinate drug delivery, address any new insurance and/or copay challenges, and monitor for adherence. When issues arise, they work across the care continuum with other clinical and pharmacy team members including the clinical pharmacist, the prescriber, and the clinic staff to ensure concerns are resolved quickly.

PATIENT SUPPORT CENTER

Known as the PSC, the Patient Support Center is a centralized resource focused on securing lower copays, getting patients on therapy faster and keeping patients on therapy throughout treatment. These Patient Support Advocates remove administrative burden from your clinical team and provide trusted support to patients regarding prior authorizations, test claims, financial aid and much more.

COORDINATED, INTEGRATED CARE LEADS TO BETTER OUTCOMES

Our dedicated clinical care team of pharmacists, liaisons and PSC advocates work across the care continuum to improve therapy management. Our holistic, ongoing relationships with patients–anchored by open communication–leads to improved patient satisfaction and superior outcomes.

LET’S TALK.

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